how does it work?
mAI is responsible for handling the customer experience from answering questions, to processing the order, to finally upselling at the end of every transaction at the Drive Thru and Kiosk where installed. mAI interacts with customers via conversational AI functions that replicate human interaction through listening to speech and responding with voice, with a visual interface that confirms the customers order all in realtime. As the ordering process advances, mAI translates speech-to-text to create the customer’s order. The order is sent to the point of sale (POS) system to get the final order receipt. mAI relies on it’s NLP to produce accurate orders, REALTIME.
cx - to - end user
mAI customer service is handled by our conversational AI. mAI is a cloud-based solution, therefore it has flexible deployment options. mAI performs real-time translation of the customer’s interactions to create an engaging experience, ultimately producing an accurate order. In the event a customer has to engage a human, mAI will do a seamless transfer.
The mAI platform is designed to integrate seamlessly with any modern cloud POS vendor. mAI’s POS specialist will work with the franchise/store and their POS vendor of choice to gain authorization and receive access tokens for the POS merchant account. mAI will use these tokens to access the account, and create “virtual registers” for each store location. Once created and activated, all order transactions handled by mAI will be processed through these virtual registers. When a customer engages mAI’s Conversational AI via drive-thru or touchscreen terminal, the AI will take the customer’s order and, using the customer’s credit card as payment, submits it through the virtual register on behalf of the customer. The franchise’s POS system handles calculation and charging the credit card as usual, keeping the transaction secure and within PCI compliance.